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Tuesday, October 9, 2012

Changes to Australian visa service delivery in China


New Australian Visa Application Centres (AVACs) in Beijing and Shanghai will improve service delivery for Chinese visitors, skilled migrants and business representatives travelling to Australia.

As part of the Department of Immigration and Citizenship’s (DIAC) commitment to client service excellence, the department is expanding its network of AVACs to the People’s Republic of China.

“AVACs will be located in Beijing and Shanghai to provide more convenient access to immigration and citizenship services for clients in these regions,” a departmental spokesman said today.

“The introduction of the AVACs is part of a number of service delivery improvements across the region.”

In addition to the AVACs becoming operational in early September 2012, considerations are under way for possible AVACs to be opened in Guangzhou and Chengdu in 2013.

The AVACs will provide a range of services including extended operating hours with phone lines operating until 5pm weekdays and internet kiosks with an online application tracking facility that enables clients to view the status of their applications.

Optional services provided by the AVAC for an additional service fee include courier services, photocopying, passport photos, SMS notification, translation services, and a premium business lounge providing access to dedicated staff, photocopy and fax facilities, and refreshments.

“All applications will continue to be assessed and decided by the Department of Immigration and Citizenship,” the spokesman said.

“Staff at the AVAC will have no involvement in the decision-making process or have any knowledge of the application outcome.”

The introduction of AVACs will also bring changes to where certain visa applications are processed. The Australian Consulates in Shanghai and Guangzhou will be consolidated as visa processing centres for Northern and Southern China respectively.

Find more hereMedia Enquiries: National Communications Branch 02 6264 2244

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